c55e Privacy Policy & Data Protection
Your personal information is completely safe with us — learn in detail here how c55e collects, uses, and protects your data.
1 Introduction & Scope
c55e ("we", "our", "platform") operates a safe and trusted online betting and casino service for users in Bangladesh. When you visit our website, create an account, or use any of our services, you are considered to have agreed to the terms of this Privacy Policy.
This policy explains what types of information we collect, why we collect it, how it is used, and what your rights and options are. We commit that your information will never be sold to third parties and will be stored following the highest security standards.
This Privacy Policy applies to all c55e services — from website browsing to account management, financial transactions, game participation, and customer support. If you have any questions, you can contact us at any time.
2 What Information We Collect
c55e collects two types of information — information you provide directly, and technical information our systems collect automatically. Each category is described in detail below.
2.1 Personal Identity Information
When you register on our platform or use our services, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Username and password (stored in encrypted form)
2.2 Financial & Transaction Information
When using our payment services, we collect:
- bKash, Nagad, Rocket account numbers (stored in masked form)
- Bank account details (Dutch-Bangla Bank, BRAC Bank, etc.)
- Deposit and withdrawal history
- Transaction date, amount, and reference number
2.3 Automatically Collected Technical Information
When you visit the site, our servers automatically record certain information:
- IP address and device type
- Browser type and operating system
- Pages visited and session duration
- Cookie and session tracking data
- Referral source and click history
2.4 Gaming Activity Information
To improve the quality of our gaming services, we collect:
- Play history and bet amounts
- Game preferences and session duration
- Win and loss records
- VIP level and loyalty points information
- Responsible gaming limits and self-exclusion data
3 Purpose of Data Use
c55e uses your information only for specific and legitimate purposes. We never sell your personal information to advertisers or share it for unnecessary reasons.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, profile updates, and account verification | Contract performance |
| Financial Transactions | Deposit, withdrawal, and payment processing | Contract performance |
| Identity Verification | Fraud prevention and age verification (confirming 21+) | Legal obligation |
| Customer Support | Resolving your issues and managing live chat | Legitimate interest |
| Security Monitoring | Detecting unusual transactions and cybersecurity | Legitimate interest |
| Service Improvement | Analyzing user experience and planning new features | Legitimate interest |
| Responsible Gaming | Managing self-exclusion, deposit limits, and protective measures | Legal obligation |
4 Data Sharing & Disclosure
4.1 When Information Is Shared
c55e generally does not share your personal information with third parties. However, information may be shared in the following limited circumstances:
- Payment processors: The minimum information required to complete transactions via bKash, Nagad, Rocket, or a bank is shared with those institutions.
- Technology partners: Our game software providers (such as Pragmatic Play, Evolution Gaming) process necessary session data during gameplay.
- Legal obligations: Information may be disclosed in response to a court order or a lawful demand from a government authority.
- Fraud prevention: Limited information may be exchanged with security agencies to prevent money laundering or fraud.
4.2 What We Never Do
- Sell your personal information to advertising companies
- Use your data for third-party marketing
- Disclose unnecessary information without your consent
- Analyze your gaming behavior for unrelated purposes
5 Data Security Measures
c55e uses the highest industry-standard technology to protect your information. Our security infrastructure operates across multiple layers.
SSL Encryption
All data transfers are secured with 256-bit SSL encryption, which meets banking industry standards.
Two-Factor Authentication
Two-factor authentication (2FA) is used during account login to prevent unauthorized access.
Secure Data Storage
Your information is stored in encrypted databases with regular backups and access controls in place.
Continuous Monitoring
Our security team monitors systems 24/7 and takes immediate action on any suspicious activity.
6 Cookie Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. c55e uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions, storing security tokens and language preferences — the site cannot function properly without these.
- Performance cookies: Analyzing which parts of the site are used most to improve service quality.
- Functional cookies: Remembering your preferences such as favorite game categories and display settings.
6.2 Cookie Controls
You can delete or block cookies at any time from your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important features of c55e from working properly. We use third-party analytics cookies only to improve our services, and they are not linked to advertising.
7 Data Retention Period
c55e retains your information only for as long as necessary. Retention periods may vary depending on the type of information:
- Account information: For as long as your account is active, and for the applicable legal period after the account is closed.
- Financial transaction records: For the period required under financial regulations, generally counted from the date of the transaction.
- Customer service communications: For a limited period after the issue is resolved, for reference purposes.
- Technical logs: For a short period as needed for cybersecurity analysis.
- Responsible gaming data: Self-exclusion and protective records are retained for an extended period so that protections remain in effect upon re-registration.
At the end of the designated period, information is securely deleted or anonymized in a way that makes it impossible to identify any individual.
8 Your Rights & Options
As a c55e user, you may exercise the following rights over your personal information. If you have any questions about these rights, please contact our support team.
8.1 Right to Access Information
You may request at any time what information we hold about you. We will provide a detailed report within a reasonable timeframe.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. We will verify and update it promptly.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.
8.4 Right to Object to Processing
If you believe your information is being used inappropriately, you may object to its processing. We will investigate the matter and take the necessary steps.
8.5 Right to Data Portability
You may request your account data in a structured, machine-readable format.
8.6 Right to Withdraw Consent
You may withdraw consent at any time for information processed on the basis of your consent. This will not affect the lawfulness of processing carried out prior to withdrawal.
9 Protection of Minors
c55e strictly provides services only to those aged 21 and above. We do not knowingly collect information from any minor or allow them access to the site.
An age verification process is mandatory at registration. If we become aware that a user is under 21, that account will be suspended immediately and any collected information will be securely deleted.
If you believe a minor has created an account using your information, please notify our support team immediately.
10 Policy Changes & Updates
c55e may update this Privacy Policy from time to time — due to technology changes, legal requirements, or service improvements. For any significant changes, we will notify you in the following ways:
- A clear notice will be displayed on the site
- Registered users will be notified via email
- Details of changes will be published on this page
If you continue using c55e after any changes, you will be considered to have agreed to the updated policy. We recommend that you review this page regularly.
11 Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us directly. Our support team provides assistance in both Bengali and English.
Live Chat Support
Join our live chat for instant 24/7 support. Speak directly with our team in Bengali.
Always Available
Email Support
Send any privacy-related requests or complaints to our support email:
You are encouraged to read this privacy policy together with c55e's Terms and Conditions and Responsible Gaming Policy.